Contact Desk

Luckzie Casino Contact

Whatever you need help with, live chat, e-mail and phone reach the team every day, 24 hours a day, across the United Kingdom.

Contact support now Licensed by UK Gambling Commission

Paid today

149,464 £

5,294 Players online

UK Licensed Since 2006Regulated by the UK Gambling Commission, license 30128-2158-R-704391

23-Minute Average Withdrawal£47M paid weekly, audited by eCOGRA and QUINEL

256-Bit SSL EncryptionYour data protected to banking standard, trusted by 331,000+ players

Luckzie Casino Team

Chat First, E-mail Second, Phone When It Hurts

You will not be handed to a robot, and nobody here will ever ask for your password.

Chat With an Agent

Anything urgent, from a stuck bonus to a game that will not load, is quickest here: an agent joins within five minutes, every hour of every day.

Start chat

Sending a Written Question

Send a written summary to [email protected] for questions that need documents attached, and an answer usually arrives within twelve hours, day or night.

Write

Call the Helpline

Ring +44 20 7429 1051 (GMT) when you want a conversation about a payment or a locked account; most calls are picked up within three minutes.

Call

A Local Answer

Luckzie Casino Support for Players in the United Kingdom

You are dealing with a UK company under UK rules, so there is no offshore silence to worry about.

How to Reach Us

British phone+44 20 7429 1051

Support time zoneGMT

Languages spokenEnglish, German, Finnish, Norwegian

E-mail address[email protected]

Who Supervises Us

Regulator and licenceUK Gambling Commission, 30128-2158-R-704391

Help and Safety

Problem gambling supportGamCare, BeGambleAware, GAMSTOP

Your Play Has Grown Bigger Than You

Gambling problems are not something Luckzie Casino can talk you out of. Free, confidential help comes from GamCare, BeGambleAware and GAMSTOP, all independent of us and of the industry. Reach out to any of them whenever you need to talk.

GamCare. Trained advisers listen without judgement and offer practical support for you and for anyone close to you.

BeGambleAware. Guidance and self-help tools explain risky play and show you how to set limits that hold.

GAMSTOP. A single request blocks your gambling accounts across participating UK operators for a set period.

Six Addresses

Who Should I E-mail About This?

Our team works in departments, so the first message sent to the right address is the one that gets answered fastest.

Your Account

General support[email protected]

Document checks[email protected]

Money and Payments

Deposits and withdrawals[email protected]

Other Requests

Complaints[email protected]

Privacy and data[email protected]

Business partnerships[email protected]

Luckzie Casino Times

Check the Reply Time Before You Contact

You will know which channel answers fastest and how long each reply usually takes.

Chat Now

Live chat open24 hours a day, 7 days a week

Chat first reply5 minutes

Time zone usedGMT

Send E-mail

E-mail address[email protected]

E-mail answer12 hours

Call Us

Phone number+44 20 7429 1051

Phone wait3 minutes

Six Questions, Short Answers

You Need Help Now and Want the Plain Version

Removes the worry that nobody answers after midnight or that asking costs you time

accountHow long do I wait for an answer after midnight?+

Lines stay open at every hour, in the middle of the night and across the weekend, because the desk runs twenty-four hours a day, seven days a week on GMT. A chat agent typically picks up within five minutes, e-mail inside twelve hours, and the phone within three.

accountWhen should I expect a reply about my personal data?+

When you want a copy of the data held on you, or you want it erased, send the request from your registered address to [email protected]. Count on a reply inside twelve hours, which is the normal e-mail turnaround for the desk.

accountWhere do the hours go when my account is still pending?+

Where documents are concerned, allow up to sixty-four hours for the checks to finish. Sending proof of identity, proof of address and payment method confirmation together shortens the wait, since nothing is queued twice.

accountDo I need to give my password to be helped?+

Do I need to hand over anything private to get looked at? Only your registered e-mail address, which is how the account is found. Agents are able to open your file from it and will never ask for the password itself, so keep that to yourself.

accountWhen I complain, what licence details do I quote?+

When you check the licence, note that the UK Gambling Commission regulates Luckzie Casino under 30128-2158-R-704391. Both numbers are worth writing down before you raise a complaint, as the regulator asks for them.

accountHow long until someone speaks my own language?+

How long you wait for a person does not depend on language, though English is the main one. German, Finnish and Norwegian speakers are also served, so pick whichever you write in most comfortably and the reply comes back in that tongue.

See Who Runs the Site

The Company Behind the Casino

You will know the company, its UK registration and the licence it operates under.

The Company

Legal nameLuckzie Casino Ltd

Company numberCompany No. 18689943 (United Kingdom)

AddressHigh Street, London

The Licence

RegulatorUK Gambling Commission

Licence number30128-2158-R-704391

Written Contact

E-mail[email protected]

Complaints Route

From Our Desk to the Regulator

Moving up a level follows the same calm route we use for every player complaint.

What should I include?

Write to [email protected] and describe what happened, with dates, amounts and any chat or e-mail reference. Our team logs the case and confirms it has arrived.

A written decision

A colleague reviews your case and replies with a decision, usually within the same twelve hours as any e-mail. You can answer back with anything the review missed.

Luckzie Casino Second Look

Luckzie Casino offers a second look when the first decision feels wrong. Ask for your case to be escalated and a senior member of the team takes it over.

The UK Gambling Commission

Should the internal route leave you unhappy, you may refer the matter to the UK Gambling Commission, which licenses this casino. Bring your case notes and our final reply.

Ready Details Beat Long Waits

Gathering these five things first keeps the conversation short and gets you an answer sooner.

Your registered e-mail address
The last four digits of your card
The payment reference or receipt
A screenshot of any error message
Your account username or player ID