Two minutes of setup

Set your limit before you play at Luckzie Casino

Play is for players aged 18+, and every Luckzie Casino account carries deposit limits, loss limits, session time reminders, reality checks and self-exclusion.

Set my limit

UK Licensed Since 2006Regulated by the UK Gambling Commission, license 30128-2158-R-704391

Checking the basics

Your safeguards, on one screen

It removes the worry about who stands behind the account and where help sits.

Minimum age18+

Regulator and licenceUK Gambling Commission, 30128-2158-R-704391

Exclusion registerGAMSTOP

National Gambling Helpline0808 8020 133

Limit questions[email protected]

A cap you choose yourself

Left alone, spending drifts; a limit holds it

Our way of doing things has always been quiet: the controls sit in your account and only you switch them on.

Cap what you pay in

This caps how much can reach your account over a set period, so the budget is decided in advance rather than during play.

How much can I lose?

A ceiling on net losses for a chosen period keeps a run of losses from going further than you intended.

Set a session reminder

A gentle alert at a time you choose tells you how long you have been playing, so the session does not quietly stretch.

Mid-session pause

A pop-up at intervals shows time spent and money spent, giving you a moment to decide whether to carry on.

Self-exclusion

This closes your access to play for a period you select, and it is the strongest step available inside your account.

Sitting down to set it

Set your limit in four short steps

It removes the doubt about whether changing a limit is complicated or slow.

Signed in and looking around

Where are the limits?

Inside that section, find the limits panel; it groups the options in one place so nothing is hidden behind a menu.

A cap that fits the worry

Pick the limit that matches your worry, whether that is money paid in, money lost or time at the screen.

Certainty before you play

Save your choice and read the note confirming it; check the figure is the one you meant before you close the page.

Signs play has stopped feeling like play

Catching these patterns early keeps a bad week from becoming a habit. A deposit limit or a short pause is the simplest first step, and neither closes the door on your account. Check before you next sit down to play.

Read through these and see whether any of them sound like your last few sessions.

Chasing a loss with another deposit
Playing longer than you planned again
Spending money set aside for bills
Hiding your play from family
Feeling restless when you cannot play
Borrowing to keep playing
Playing to fix a low mood

Free support

From playing alone to talking it through

Two services in the United Kingdom, both free, for you and for anyone close to you.

National Gambling Helpline (GamCare)

A free line and live chat run for anyone affected by gambling, whether you play or live with someone who does. It answers at any hour and every day, advice stays confidential, and staff can point you to local support. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Peer-led meetings where people share what gambling has done to them, with no appointment and no charge. Family and friends have their own mixed meetings, and a phone line through the same organisation can tell you where to go. gamblersanonymous.org.uk

How do you keep a young person out?

Must they prove age? Anyone opening an account must confirm they are 18 or over. Proof of identity is checked before your first withdrawal, so an underage attempt does not get far.

Before the handover, not after. Filtering software on a shared laptop or phone can stop gambling pages from loading at all. Install it before the device is handed over, not after a problem appears.

Talk about money, not blame. Talk about the spending you have seen, not the person, and pick a calm moment. The National Gambling Helpline is free at any hour and advises relatives as well as players.

A pause now, or a longer exclusion

Stepping back for a few days. A short block inside your Luckzie Casino account, useful when you want hours or days away rather than months. Ask support to start it and the account stays locked until the pause you chose runs out.

When a pause is not enough. This closes your access for a long stretch and cannot be lifted early, so decide the length with that in mind. Support can apply it to your account and contact you about reopening only after it ends.

GAMSTOP and what it covers. GAMSTOP is the national scheme, run by The National Online Self Exclusion Scheme Limited, and it covers online operators in the United Kingdom. You register yourself there for six months at the shortest, and it can take up to 24 hours to apply. gamstop.co.uk

Before you decide

What each option does to your play

Useful when a tool sounds unclear and you want the difference settled before you act.

If I take a short break, when can I play again?+

A pause locks your account for the stretch you choose and stops deposits and play while it runs. Once that period ends, access returns on its own and you decide whether to carry on.

Can I set deposit limits on my phone?+

Yes. The mobile version of the site opens the same account section, so the limits you see on a desktop sit in the same place on a handset. Nothing extra needs installing to reach them.

How do I shut my account for good?+

Ask our support team at [email protected] and say you want it closed rather than paused. They will confirm what closure means for any remaining balance and then finish the process for you.

Will excluding myself here block other casinos?+

No. An exclusion set inside this account covers Luckzie Casino only, and to stop play across other operators in the United Kingdom you join GAMSTOP, the national online self-exclusion scheme.

Why do I have to prove I am 18?+

Gambling is restricted to adults, so our checks confirm you are 18 or over before play is allowed. This keeps under-18s out and protects the licence we hold with the UK Gambling Commission.

Can an exclusion be cancelled before it ends?+

No. A self-exclusion stays in force for the whole period you picked and cannot be lifted early, even if you change your mind. That firmness is the point: it carries the decision past a passing urge.